Privacy and Policy

Afzina Silver

Effective Date: 23rd November 2025

Website: https://silver.afzina.com

Company: Afzina Silver — Sayed Mohamed Trade & Investment SPC

Jurisdiction: Sultanate of Oman

1. Introduction

Welcome to Afzina Silver.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse or make purchases on silver.afzina.com, including collectible silver coins, silver bars, and silver shot.

By using our website, you consent to the practices described in this Privacy Policy.

2. Compliance With Omani Personal Data Protection Law (PDPL)

We comply fully with the Oman Personal Data Protection Law (Royal Decree 6/2022).

This means:

• We collect only the data we need.
• We process data for clear and legitimate purposes with a defined legal basis.
• We do not store or use sensitive data without explicit consent.
• We apply strong technical and organizational security measures.
• You may request access, correction, or deletion of your data at any time.

3. Information We Collect

3.1 Personal Information

Collected when you create an account, place an order, or contact us:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment confirmation details (we do not store card numbers)

3.2 Transaction Information

• Products purchased (coins, bars, silver shot)
• Order history
• Pricing and invoices

3.3 Technical & Usage Data

Automatically collected when browsing our website:

• IP address
• Device and browser type
• Website usage analytics
• Cookies and tracking technologies

3.4 Marketing & Communication Data

Collected only if you opt in:

• Newsletter subscription
• Product updates
• WhatsApp or email marketing preferences

4. How We Use Your Information

We use your data for the following purposes, based on a specific legal basis as required by the Oman PDPL:

We do not sell or rent your information to third parties.

5. Payments

All payments are processed through secure third-party payment gateways.

For your protection:

• We do not store credit/debit card numbers
• All transactions are encrypted
• Payment processing follows strict security standards

6. Cookies and Tracking Technologies

We use cookies to:

• Enable essential website features
• Maintain your shopping cart
• Analyze site performance
• Improve user experience

You can disable cookies in your browser settings, but some features may not work properly.

7. Data Storage and Security

We take data security seriously and implement:

• SSL encryption
• Secure servers
• Firewalls and access controls
• Regular monitoring and backups

Your data may be stored in Oman or with reputable international cloud providers that comply with privacy standards.

8. Data Sharing

We share your information only with:

• Payment processors
• Delivery and logistics partners
• IT service providers
• Government authorities when legally required

We never share personal data for advertising, data brokerage, or resale.

9. International Data Transfers

If data is transferred or stored outside Oman, we ensure:

• Adequate data protection measures
• Compliance with Oman PDPL
• Contractual safeguards with service providers

10. Your Rights

Under Omani PDPL, you have the right to:

• Access your personal data
• Request correction or updates
• Request deletion (“right to erasure”)
• Withdraw consent at any time
• Restrict certain types of processing

To exercise these rights, email us at Support@afzina.com.

11. Data Retention

We retain your data only as long as necessary for the following purposes:

• Order and Transaction Data: Retained for a minimum of ten (10) years from the date of the transaction to comply with Oman’s Commercial and Tax laws.
• Account Data (Inactive): Retained for a maximum of three (3) years after the account becomes inactive, unless you request earlier deletion.
• Marketing Consent: Retained until you withdraw your consent or up to two (2) years after the last interaction.

After these obligations are met, you may request deletion, and your data will be securely and permanently destroyed.

12. Children’s Privacy

We do not knowingly collect personal data from anyone under 18 years of age.

If such data is discovered, it will be deleted immediately.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, the “Effective Date” at the top will be updated.

Your continued use of the website means you accept the updated policy.

14. Contact Us

For questions or support:

Email: Support@afzina.com

Phone: +968 7113 99 99